Contact information

At Sarex, we believe in making comfort convenient. Whether you are working from home or enjoying breakfast in bed, our folding tables are designed to support your lifestyle. Although our operations are based in Stone Mountain, Georgia, we are dedicated to serving our customers across New Zealand.

Get In Touch

We aim to respond to all inquiries within 24 hours. Note for our New Zealand customers: Due to the time difference (approx. 18 hours), email is the fastest and most reliable way to reach us.

1. Email Us For order status, product dimensions, or return inquiries: 📧 support@sarex.shop

2. Call Us If you wish to leave a voicemail or speak to us during US business hours: 📞 +1 206-468-6895 (Please note: This is a US number. International calling charges may apply depending on your provider.)

3. Mailing Address Returns should be sent to our US facility (Please email us for authorization first): 📍 784 Aberdeen Dr Stone Mountain, GA 30083-4308 United States

Customer Service Hours

Our team is based in Georgia, USA (Eastern Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (ET)
  • Time Zone Guide:
    • New Zealand is approximately 18 hours ahead of us.
    • How it works: When it is 11:00 AM on Tuesday in Auckland, it is 5:00 PM on Monday here in Georgia. We often process orders while you sleep, so check your inbox in the morning!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Will this table fit my 17-inch laptop? Yes! Our bed folding tables are designed with a spacious surface area to comfortably accommodate laptops up to 17 inches, with extra room for a mouse or a cup of coffee. Please check the specific dimensions on the product page.
  • Is the table stable on a soft mattress? Our tables feature anti-slip legs and a balanced design to provide stability on most surfaces, including beds and sofas. However, for the best experience, we recommend placing it on a relatively flat area of the mattress.
  • What currency is the store in? All prices are listed in US Dollars (USD). Your bank will automatically convert the total to New Zealand Dollars (NZD) at the current exchange rate when you checkout.
  • How long does shipping to New Zealand take? We ship internationally from the USA. Typical delivery takes 7 to 13 business days. We use secure packaging to ensure the table corners arrive in perfect condition.
  • My item arrived damaged, what do I do? Please do not return a damaged item immediately. Simply take a photo of the damage (especially the corners or legs) and the packaging, then email it to support@sarex.shop. We will resolve this for you quickly.